privacy policy
cookies
We use cookies to track and analyse your behaviour in the following ways:
We use Google Analytics to track your behaviour while on the site. This helps us improve our website and make it easier to use and find for you and others.
If you have clicked on an advert to come to the website, we track your behaviour to see whether our advertising is working and relevant.
If you consent, we may also place a cookie on your machine to show you more adverts once you have left the site.
Our e-brochure software also places various cookies to collect statistics and analyse anonymous behaviour. These will only work if you opt in to the use of marketing cookies. You can read more details of these cookies on their site.
For full details of our cookies, or to change your cookie consent, please see our cookie declaration banner.
registering for updates
If you register for updates with us, we will only use your email address and details to send you news of promotions that we are running, and updates on projects if they are relevant to you.
You can ask us to stop whenever you wish, and we will not email you again unless you ask us to.
We will never give or sell your details to any other company for marketing or sales purposes, although we do use 3rd party marketing consultants and email software providers. These suppliers have signed an undertaking to keep your details confidential and secure and not to use them for any purpose other than what you have agreed to, i.e. receiving updates by email from us.
contact form details
We will only use your details to contact you about your enquiry unless you have ticked the box and opted in to receive news from us.
GDPR
The company (B & V Masonry Ltd trading as stoneCIRCLE) holds data of the types identified on the GDPR Data Source Sheet.
The Data Owners (Jeff Vanhinsbergh & Steve Vanhinsbergh) as directors of the company are ultimately responsible for ensuring that all data are held in compliance with the relevant laws in a secure manner and are destroyed when no longer appropriate or necessary.
All data will be held on the company’s internal servers and only supplied to 3rd parties where strictly necessary (e.g. for marketing purposes). 3rd parties must sign an undertaking to safeguard the data while using it, not to transfer it to sub-contractors or other parties without written permission, and to destroy it as soon as it is no longer being used.
All staff with access to records containing personal data will be given a copy of these guidelines and kept up to date with any changes to them. A register of those staff who have the guidelines will be kept by a person delegated by the Data Owners.
Personnel and Health and Safety Records
These will be held, dealt with and destroyed as per the legal requirements in force at the time.
Customer Transaction Records
Customer Consent
When a staff member is preparing a quotation and/or recording customer data on to the Company database, the customer will be made aware that their details will be stored for the purpose of contacting him/her about the quotation and subsequent order.
He/she will also be asked whether he/she is happy to receive marketing material from the company, and this will be recorded in the database. If the customer is not asked, the assumption will be that he/she is not happy to receive the material and no marketing contact will be made.
Data Review
Customer records will be reviewed annually at the beginning of each year and dealt with according to their status & customer type as set out below:
Direct Marketing
At the time that this policy comes into force, all existing records will be emailed with a request to positively confirm their willingness to receive further communication from the company. Any that do not respond will no longer be emailed by the company. However, their name, email address and company (where relevant) will be retained to identify records that no longer wish to receive communication.
Future contacts will be dealt with in the manner set out below:
Consumers (Retail)
Email: All email marketing to consumers will be carried out after specific permission has been obtained via confirmative action either on the website or in person on company premises.
Post: no postal marketing will be carried out.
Removal of details: all details will be removed once a request has been received.
Trade
Email: all email marketing to trade contacts will only be carried out once the contact has been asked to positively opt in to future communications from the company.
Where contact details have been received from a third party which claims to have permission for the company to market to them, the first communication from stoneCIRCLE will clearly state this, and invite the contact to opt in to receiving marketing communications from stoneCIRCLE. If the contact does not do so, no further communications will be sent.
Removal of details: a record will be retained to identify that the contact no longer wishes to receive any communications from the company. It will not contain more than the minimum needed to ensure that this is complied with (i.e. email address for email marketing, name, position, company and address for postal marketing).
Right to Removal
Customers have the right to view the data held on them and ask for the removal of details from the database by addressing a request in writing either by email to sales@stone-circle.com or post. The company will endeavour to comply with any such requests as far as practicable in law and while retaining the minimum data necessary to ensure that the customer is not contacted in future.